Privacy policy

Privacy Policy

CryptoNTez respects your privacy and processes personal information only as necessary to operate our website, process purchases, provide digital access, support customers, and understand how our services are used.

Information we may collect

When you visit our website or make a purchase, we may collect information such as:

  • Name and contact information.
  • Email address.
  • Billing and order information.
  • TradingView username when required to activate access.
  • Purchase and transaction details.
  • Device, browser, IP address, and website usage information.
  • Referral and campaign information, including UTM parameters.
  • Communications you send to CryptoNTez.

Payment information is processed by Shopify and the applicable payment provider. CryptoNTez does not directly store complete payment card details.

How we use information

We may use personal information to:

  • Process and manage purchases.
  • Grant and maintain access to CryptoNTez products.
  • Provide customer support.
  • Prevent fraud, abuse, and unauthorized access.
  • Measure website and campaign performance.
  • Improve our products, website, and customer experience.
  • Send transactional communications related to your purchase.
  • Send marketing communications where permitted and where consent is required.
  • Comply with legal and regulatory obligations.

Service providers

We may share information with service providers that help us operate the business, including Shopify, payment providers, email and communications providers, analytics services, and other technology providers.

These providers process information according to their own privacy terms and applicable law.

Cookies and analytics

Our website may use cookies and similar technologies for essential store functionality, analytics, attribution, security, and marketing purposes.

Campaign parameters such as utm_source, utm_medium, utm_campaign, utm_content, and utm_term may be stored temporarily to help us understand how customers reach CryptoNTez and which marketing activities lead to purchases.

Data retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

Your rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, or restriction of certain processing.

To make a privacy request, contact Cryptontez@protonmail.com.

Third-party services

CryptoNTez products may interact with third-party services such as TradingView. Your use of those services is also governed by their respective terms and privacy policies.

Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The current version will be published on our website.

Contact

For privacy-related questions or requests, contact:

CryptoNTez
Cryptontez@protonmail.com